Pilot License Conversion

Consult the GACA website for current versionp.8

Ground Services Standards

G S E M o d u l e sp.11

High-Loader Cargo Loader ULD-Transporter Passenger/Crew Bus Passenger Steps Conveyor Belt Catering Vehicle Waste & Water Unit Baggage Tractor Air Starter Unit (ASU) Ground Power Supply (GPU) Air Condition Unit (ACU) PRM Vehicle De-/Anti Icing Equipment Forklift Fueling Bowser – Hydrant Dispenser

Obligations of Employerp.14

3 – 6 months Provide documented briefing on any new procedural, organizational or equipment and infrastructure changes. Employee works under documented supervision/On-Job-Training for at least 1 day. 6 – 12 months Provide documented briefing on any new procedural, organizational or equipment and infrastructure changes.

Employee works under documented supervision/On-Job-Training for at least 2 days. 12 – 18 months Provide documented “condensed” recurrent training including a briefing on any new procedural, organizational or equipment and infrastructure changes.

Employee works under documented supervision/On-Job-Training for at least 3 days. Conduct and document an OJT assessment of competence as per initial training requirements. 18 – 24 months Provide documented full recurrent training course including an update on new procedural, organizational or equipment and infrastructure changes.

Employee works under documented supervision/OJT for at least 4 days. Conduct and document an OJT assessment of competence as per initial training requirements. Over 24 months Provide and document the full initial knowledge and On-Job- Training course, including knowledge examination and OJT assessment of competence.

REGULATORY AWARENESSp.16

(a) Knowledge Modules: 8 units (b) On-Job-Training: N/A Min: 70% per exam OJT Assessment: N/A 36 months, up to 50% reduced units Knowledge Modules GACAR Part-151 Key Points (a) 151.1 Applicability (b) 151.3 Requirement for Certificate (c) 151.5 Technical and Operational Standards (d) 151.9 Subcontracted Activities (e) 151.11 Inspections (f) 151.25 Issue of Certificate (g) 151.27 Contents of Operations Specifications (h) 151.31 Validity of Certificate & Operations Specifications (i) 151.43 Management Personnel Requirements (j) 151.45 Management Personnel Resp/ties (k) 151.47 Supervisory Personnel Requirements (l) 151.73 Training Manual Contents (m) 151.75 Dangerous Goods Training (n) 151.77 Recency (o) 151.83 Motorized & Non-Motorized GSE (p) 151.85 Maintaining GSE (q) 151.87 Personal Protective Equipment (PPE) (r) 151.93 Personnel Duty Period Limitations & Rest Requirements.

(s) 151.101 Quality Assurance /Compliance (t) 151.113 Personnel Records (u) 151.115 Training Records (v) 151.117 Occurrence Reporting

REGULATORY AWARENESSp.17

Knowledge Modules Key Points (a) 68.1 Applicability (b) 68.3 Requirements on individuals performing ground services functions (c) 68.7 Training Requirements (d) 68.9 Obligations, Privileges, and Limitations (e) 68.17 Recency of Experience (f) 68.23 Offences Involving Psychoactive Substances Introduction to Other GACARs (a) Passenger Rights in the KSA (b) GACAR Part 5 (c) GACAR Part 7 (d) GACAR Part 91.29 (e) GACAR Part 13 (f) GACAR Part 109 (g) GACAR Part 139 4.

Introduction to International Regulations (a) ICAO framework (b) IATA/AHM/IGOM framework (c) HACCP/IFSA/IFCA/WHO framework (for Catering Companies) (d) JIG framework (for Fueling Companies) (e) IATA CHM/DGR (for Cargo Companies)

AIRPORT/AIRSIDE HEALTH & SAFETYp.18

(a) Knowledge Modules: 16 units (b) On-Job-Training: N/A Min: 70% per exam OJT Assessment: N/A 36 months, up to 50% reduced units Introduction to SMS (a) Safety Philosophy (b) Safety Management System (SMS) - General Safety Functions & Responsibilities Safety Policy Safety Risk Assessment Safety Assurance Safety Promotion Continuous Improvement Safety Awareness (a) Corporate Policies & Commitment (d) Safety Supervision & Coordination (e) Workload Management (f) Decision Making (g) FOD Prevention (h) Fire Prevention - General Causes of Fire & Spread Fire Ratings Fire Extinguishers Classification, Types & Usage Emergency Response – General Fire Extinction / General Firefighting Fire Prevention (i) Accidents, Incidents, & Near Misses Damage to Aircraft, GSE, & Facilities

AIRPORT/AIRSIDE HEALTH & SAFETYp.19

Actions Required Cost of Accidents & Incidents (j) Mandatory Occurrence Reporting (k) Voluntary Occurrence & Hazard Reporting (l) Case Studies / Exercises Analysis of Airside Accidents Airport Safety Hazards (a) Vehicle Movement - General Introduction to Airside Markings & Signage Speed Limits & Airside Regulations Right of Way Parking/Staging of GSE (b) GSE Operation & Serviceability (c) Pedestrian Movement (d) Aircraft Movements (Arrival & Departure) (e) Jet Engines (f) Propeller Driven Aircraft & Helicopters (g) Aircraft Antennae Protrusions (h) Aircraft Fueling Operation & Spills (i) Adverse Weather Precautions Slippery / Contaminated Apron Conditions Thunderstorms / Lightning High Wind Conditions & Activity Table Low Visibility Procedures Sandstorms Intense Heat (j) Night Operations (k) Introduction to Dangerous Goods (inc.

Lithium Batteries) (l) Runway Incursions 4. Personal Protection (a) Personal Protection and Equipment (PPE) (b) Safe Working & Operating Practices Health & Safety Principles

AIRPORT/AIRSIDE HEALTH & SAFETYp.20

Responsibilities of Employer Occupational Health Program Responsibilities of Employee (c) Infectious & Transferable Diseases/Viruses Common Self Protection Measures (d) Accidents & Incident Prevention Musculoskeletal Injury Prevention Working at Heights Trips, Slips, &Falls Noise Case Studies - Accidents in Workplace (e) First Aid

EMERGENCY RESPONSE AWARENESSp.21

(a) Knowledge Modules: 4 units (b) On-Job-Training: N/A Min: 70% per exam OJT Assessment: N/A 36 months, up to 50% reduced units Knowledge Modules Emergency Awareness (a) Introduction to Airport Emergency Plan (AEP) Definitions Responsibilities/Accountabilities Airport Emergency Chart (b) General Interfaces with Airport’s AEP Cases (where applicable) Aircraft Local Standby Aircraft Full Emergency Aircraft Accident on Airport Aircraft Accident off Airport Airport Structural Fire Bomb Threat Dangerous Goods Accident Large Fuel Spills - Fuel Shut-off Valves Unlawful Interference (including hijacking).

Contagious Diseases / Pandemic National Disaster (c) Building/Terminal Evacuation Emergency Exits Assembly Points (Airside/Landside) General Involvement & Actions (d) Response to General Emergencies Emergencies Codes Alarms (where applicable) Responsibilities – Line of Command

EMERGENCY RESPONSE AWARENESSp.22

Knowledge Modules Response to Structural Fire Response to Injuries (staff or passenger) Response to other Ground Accidents Response to Spillages (fuel, hydraulics, other) (e) Triage Process (f) Emergency Communication & Reporting (g) Emergency Case Studies

SECURITY AWARENESSp.23

(a) Knowledge Modules: 4 units (b) On-Job-Training: N/A Min: 70% per exam OJT Assessment: N/A 36 months, up to 50% reduced units Airport Security Awareness (a) Introduction to Aviation / Airport Security International Regulations National Regulations Airport Rules & Regulations (b) Authorities, Roles & Responsibilities (c) Security Prohibited Areas / Restricted Areas (d) Access Control (e) Security Threats to Aviation Security Alert Stages (f) Suspicious Behavior Passengers Staff (g) Prevention of Baggage Pilferage (h) Data & Document Protection (i) Basic Identification of Explosives Devices (j) Security-related Emergencies Bomb Threat to Aircraft or Facilities Unattended Bag Active Shooter Security-related Contingencies (i) Security Case Studies

HUMAN FACTORS AWARENESSp.24

(a) Knowledge Modules: 8 units (b) On-Job-Training: N/A Min. 70% per exam Practical Assessment: N/A 36 months, up to 50% reduced units Human Factors (a) Safety Policy (b) Procedural Compliance (c) Culture & Behaviors Safety Culture Organizational Culture Local Culture Human Behavior Motivation & Attitude Positive Communication Teamwork (d) Human Errors & Factors “Dirty Dozen” Human Performance Limitations Environmental Considerations Error Prevention Tools & Task Sign-off Practices Planning for Tasks & Equipment Professionalism & Integrity Shift & Task Turnover Fitness for Duty Effects of Psychoactive Substances Ergonomics Situational Awareness

HUMAN FACTORS AWARENESSp.25

(e) Fatigue/Alertness Management Fatigue Concepts & Awareness Stress Management Time Pressure Peer/Management Pressure (f) Case Studies Occurrences due to Human Factors

AERODROME FAMILIARIZATIONp.26

(a) Knowledge Modules: 8 units (b) On-Job-Training: N/A N/A Practical Assessment: N/A Airport Environment (a) Aerodrome Layout Landside Airside & Aircraft Stand Numbering (b) Airport Rules & Regulations Airport Safety Specifics Airport Security Specifics Relevant Standard Operating Procedures Violations & Penalties (c) Staff Access & Access Control System (d) Location of Company Offices (e) Location of Stakeholders Airport Authority / Operator & Functions Police Immigration Customs Airlines / AOC / AUC Medical Centre / First Aid Veterinary Other Ancillary Facilities & Organizations (f) Emergency Response Concept General Introduction of Airport ERP Planning Emergency Assembly Points & Locations Emergency Contacts

AERODROME FAMILIARIZATIONp.27

Airport Tour (a) Airport Walkabout Terminal & Airside Staff Access Points Landside / Curbside / Staff Parking Airside / Aircraft Stands Ancillary Facilities

HEADSET OPERATIONp.28

(a) Knowledge Modules: 16 units (b) On-Job-Training: Headset Operation: 60 a/c turnarounds Narrow & wide body a/c National & international airlines, where possible Day & night operations Min: 70% per exam ICAO Level 3 or equivalent Passing grade (or certificate) OJT Assessment:

3 flights 36 months, up to 50% reduced units Headset Operations (a) Headset Coordination - General Duties & Responsibilities Phonetic Alphabet Phraseology with Cockpit Crew Coordination with Pushback Driver Coordination with Wing Walkers Coordination for Towing (b) Equipment Overview (c) Aircraft Arrival Procedure Stand Walk Around & FOD Check Arrival Sequence & Connection Dialogue Initiation Arrival Procedure Communication (d) Aircraft Exterior Systems Aircraft Doors & Numbering Panels, Latches & Components Engine Numbering Probes & Exterior Systems (e) Aircraft Pre-departure Procedure

HEADSET OPERATIONp.29

Aircraft Walk-around & Checks Departure Procedure Communication (f) Aircraft Engines Start-up Safety Precautions Start-up Procedure & Communication (g) Push-back & Towing Push-back Instructions & Sequence Aircraft Positioning Contingencies (e.g. intercom failure) Push-back Standard & Emergency Hand Signals Connection / Disconnection Shear Pins Parking Brake Tug Capabilities/Categorization (h) Marshalling Signals Techniques for Aircraft Standard Hand Signals to Flight Deck Ground to Flight Deck Emergency Hand Signals Wide Body Aircraft Specifics Narrow Body Aircraft Specifics Stopping Guidance Day & Night Operations (i) Marshalling Signals for GSE Emergency Hand Signals to GSE GSE Positioning & Reversing Hand Signals (j) Wingman/Wing-walker Task Specifics Responsibilities Proper Positioning Hand Signals (k) Adverse Weather Implications High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation

HEADSET OPERATIONp.30

Thunderstorm / Lighting Emergency Procedures (a) Communications with Cockpit & Actions Large Fuel Spill / Fuel Shut Off Valve Fire GSE on the Ramp Aircraft Evacuation on the Ramp Servicing Aircraft Under Threat (Bomb Threat, Illegal Aircraft Seizure) Incoming Aircraft with Local Standby Incoming Aircraft with Full Emergency Gate / Terminal Fire Terminal Evacuation on the Ramp Accident with Dangerous Goods Coordination & Promulgation of Information (b) Emergency Case Studies Emergency Communications & Response

MARSHALLINGp.31

(a) Knowledge Modules: 8 units (b) On-Job-Training: Marshalling (Hand Signals): 30 arrivals Narrow & wide body a/c Day & night operations Min: 70% per exam OJT Assessment: 3 flights 36 Months, up to 50% reduced units General (a) General Apron Stands Sizing / Categorization Apron, Stand Markings & Stop Bars Equipment Restricted Area (ERA) Visual Docking Guidance System (VDGS) Annex-14 Aircraft Wingtip Clearances TWY/RWY Incursion Avoidance Aircraft Engine Numbering (b) Marshalling Equipment Types & Use During Day & Night Visual Docking Guidance System (VDGS) & Serviceability (c) Practical Hand Signals for GSE Emergency Hand Signals to GSE Push-back Hand Signals GSE Positioning & Reversing Hand Signals Aircraft Marshalling (d) Aircraft Pre-arrival Actions Stand Walk Around & FOD Check Expected GSE Docking Sequence (e) Marshalling Signals & Techniques for Aircraft Standard Hand Signals to Flight Deck Ground to Flight Deck Emergency Hand Signals

MARSHALLINGp.32

Wide Body Aircraft Specifics Narrow Body Aircraft Specifics Stopping Guidance Day & Night Operations Overview of Marshaling Hazards & Risks (f) Marshalling Signals & Techniques for Helicopters Helipad/Heliport Operations (g) Wingman/Wing-walker Task Specifics Responsibilities Proper Positioning Hand Signals (h) Adverse Weather Implications Precipitation Thunderstorms / Lightning Low Visibility Operations (Sandstorm, Fog, etc.) Intense Heat Visual Distortion at Distance (i) Practical Exercises Emergency Procedures (a) Response & Actions Large Fuel Spill / Fuel Shut Off Valve Fire GSE on the Ramp Aircraft Evacuation on the Ramp Gate/Terminal Fire Terminal Evacuation on the Ramp Accident with Dangerous Goods (b) Emergency Case Studies

LOAD CONTROLp.33

(a) Knowledge Modules: 40 units (b) Aircraft Specific: Aircraft & system specific training, as appropriate (c) Additional Module: Dangerous Goods: Cat 10 (d) On-Job-Training: Load Control: 50 flights per aircraft type • Narrow & wide body a/c • 70% Electronic & 30% Manual Load-sheet Min: 70% per exam OJT Assessment:

• 2 flights electronically • 1 flight manually 24 months, up to 50% reduced units Aviation Basics (a) Introduction Terminology Definitions Abbreviations Aviation Phonetic Alphabet Universal Time Control Zone (UTC) Airport Codes IATA & ICAO Codes Theory of Aircraft Balance (a) Theory of Flight Mean Aerodynamic Chord (MAC) Reference Chord (RC) Safe Range of MAC/RC Aircraft Center of Gravity (CG) & CG Movement Aircraft Center of Pressure (CP) Aircraft Flight Controls (b) Weight & Balance Principles Theory of Flight Principles of Balance

LOAD CONTROLp.34

Weight & Balance Abbreviations Basic Aircraft Weight Dry Aircraft Operating Weight Aircraft Operating Weight Payload Stab Trim Settings Drop Line Trim Chart Consequences of Aircraft Overloading & Unbalancing (c) Structural Weights Maximum Zero Fuel Weight Maximum Taxi Weight Maximum Take-off Weight Maximum Landing Weight Maximum Weight Restrictions (d) Fuel Weights Contingency Fuel Alternate Fuel Landing Fuel Fuel Loading Taxi Fuel Take-off Fuel Trip Fuel Ballast Fuel (e) Exercises Load Planning (a) Aircraft Type Specific Instructions (b) Carrier Specific Instructions (c) Aircraft Loading Principles Preparation Before Loading Cargo Hold Doors – General Introduction Anti-Tipping Procedure Bulk Load & Buk Loaded Aircraft Containerized Aircraft

LOAD CONTROLp.35

Off-Load Operations On-Load Operations Seat Loading ULD Loading Load Categories Loading & Off-loading Priorities Special Loads Optimum Trim Multi-Leg Flights 4. Aircraft Structural Strength & Loading Limitations (a) Aircraft Structure Terminology General Design Limits Fuselage Limits Floor Structure Aircraft Cabin and Bays Aircraft Locations & Holds/Compartments Cargo Doors Dimensions Height Limitations Contour Limitation (b) Aircraft Structural Loading Limitations Area Load Limitations Cumulative Load Limitations Combined Load Limitations Hold Limitations Compartment Limitations Asymmetrical Load Limitations (c) Floor Loading Limitations Contact Load Limitations Point Load Limitations Running Load Limitations Load/Weight Spreading Tables (d) Decompression Panels General Awareness

LOAD CONTROLp.36

5. ULD Familiarization (a) Aircraft Familiarization Aircraft Types & Annex-14 Categories Size/Dimensions Configurations (b) ULD Familiarization Definitions IATA ULD Identification Standards ULD De-coding ULD Types Base Dimensions Maximum Weights of ULD ULD Testing & Certification Certified & Noncertified ULDs Flight Safety Requirements & Compatibility ULD Unserviceable Features (airworthiness) Handling of ULDs Found Unserviceable.

(c) Tagging Documentation Labeling & Markings 6. Loading Instruction Report (LIR) (a) LIR Layout (b) Load Codes (c) Minimum Information Required As per IATA AHM. (d) LIR Preparation & Release (e) Loading Instructions Loading & Offloading Instructions Communication of Instructions (f) Responsibilities & Signatures (g) Finalization of LIR Input of Deviations Processing of Deviations Acknowledgement of Deviations

LOAD CONTROLp.37

7. Load & Trim Sheet (a) General Principles (b) Load & Trim Sheet Lay-out (c) Manual Load & Trim Sheet (d) ACARS Load & Trim Sheet (e) Loadsheet Issuance Communications Issuance Checking (electronic & manual modes) Signatures (f) LMC Procedures (g) Load Sheet/LIR Cross-Check (h) Load Distribution Message (i) Load Spreading Theory & Tables (j) Exercises 8.

Aircraft & System Specific Training [Over & above the total minimum required units] (a) Aircraft Type Specifics EDP & Trim Sheet (b) Aircraft Type Practical Exercises 9. Documentation & Messaging (a) Messaging Reading & Sending Standard Messages Movement Messages (MVT) Load Messages (LDM) Container Pallet Message (CPM) ULD Message (UCM) Carrier Specific Messages Statistical Loading Summary (b) Documentation File Filling (Mandatory Filling Items & Period) Operational Flight Plan Notice to Captain (NOTOC) Specific Requirements & Manuals Cargo Documentation Baggage Documentation

LOAD CONTROLp.38

(c) IMP (Interchange Message Procedures) (d) Exercises 10. Emergency Procedures (a) Miss-calculations Reporting Notifying Aircraft Affected (b) Aircraft Accidents/Incidents Coordination and Promulgation of Information (c) Case Studies

LOADING SUPERVISIONp.39

(a) Knowledge Modules: 24 units (b) Additional Modules: Tr. Component 9: Modules 1-6 Dangerous Goods: Cat 10 (c) On-Job-Training: Loading Supervision: 50 flights • Loading & Unloading • Narrow & wide body a/c • Day & night operations Min: 70% per exam OJT Assessment:

3 flights 24 months, up to 50% reduced units Aircraft & Cargo Doors (a) Aircraft Familiarization Aircraft Types & Annex-14 Categories Size/Dimensions Configurations (b) Aircraft Cargo Doors Operation Aircraft Cargo Door Types (Hold/Bulk) Cargo Hold Door Controls Operation of Cargo Hold Doors Opening & Closing Bulk Cargo Doors Cargo Compartment Safety Nets Safety Precautions Malfunctions & Reporting Aircraft Type Specifics (c) Practice on Actual Cargo Doors Unit Load Devices & Pallets (a) ULD Detailed Handling Instructions ULD Pre-use ULD Inspection Breakdown

LOADING SUPERVISIONp.40

Loading & Unloading Moving & Storing Netting & Strapping (b) Cargo Build-Up Rules Cargo Weights Measurement Center of Gravity Odd Sized Cargo Gross Weight Limitations Tare Weight (c) Tagging Documentation Labeling & Markings Aircraft Loading & Restraining (a) General Principles General Rules & Load Securing Ground Stability Ballast Hold Door Netting (b) Securing Load Through Other Load (c) Positioning & Operation of Loading GSE General Safety Rules & Precautions General Operating Principles (d) Aircraft Cargo Loading System (CLS) CLS Controls & Operation CLS Limitations (e) Bulk Load General Gate Checked-in Items (f) ULD Restraint System Missing / Inoperative Restraints Restraining and Securing Load in ULDs Pallets

LOADING SUPERVISIONp.41

Containers (g) Tie-down Tie-down Equipment Rules and Principles General Lashing Standard Lashing Cabin Loading and Lashing (Pax Aircraft) (h) Special Loads & Lashing Dealing with Special Loads Perishables Human Organs Vehicles Human Remains Wheelchairs (i) Loading Dangerous Goods (j) Load Damages & Spillages (k) Loading Incompatibilities (l) Manual Handling of Loads (m) Adverse Weather Operations Supervision Expected Delays Reprioritization of Activities Slippery / Contaminated Apron Conditions Thunderstorms / Lightning implications & Precautions High Wind Conditions & Activity Table Low Visibility Procedures Implementation Sandstorms Implications & Precautions Intense Heat Implications & Precautions (n) Case Studies Examples & Videos 4.

Loadsheet & Trim Sheet Comprehension (a) General Principles (b) Load & Trim Sheet Lay-out (c) Manual Load & Trim Sheet

LOADING SUPERVISIONp.42

(d) EDP Load & Trim Sheet (e) Loadsheet Handling Communications Issuance & Signatures (f) LMC Procedures (g) Load Sheet/LIR Cross-Check (h) Load Distribution Message (i) Exercises 5. Loading Supervision (a) Loading Supervision Duties / Responsibilities (b) Aircraft Load Management - General Coordination with Load Control Coordination with Cargo Operations Coordination with Turnaround Coordinator Workload Management Performance Monitoring Decision Making (c) Operation of Loading GSE – General (d) Ramp Operations Interfaces Coordination of Airside Activities (e) Case Studies Ramp Supervision & Mistake Avoidance 6.

Live Animal Regulations - General (a) Rules & Regulations IATA Government Airline Specific (b) Live Animals Classification (c) Documentation Required Shipper’s Certification & NOTOC (d) Packaging and Markings (e) Special Shipping Procedures (f) Load Planning & Procedures

LOADING SUPERVISIONp.43

(g) Case studies 7. Emergency Procedures (a) Response & Actions Large Fuel Spill / Fuel Shut Off Valve Fire GSE on the Ramp Aircraft Evacuation on the Ramp Servicing Aircraft Under Threat (Bomb Threat, Illegal Aircraft Seizure) Actions During Aircraft Local Standby Actions During Aircraft Full Emergency Actions During Gate / Terminal Fire Actions During Terminal Evacuation on the Ramp Accident with Dangerous Goods Coordination & Promulgation of Information (b) Emergency Case Studies Aircraft Accidents/Incidents

BAGGAGE HANDLING / RECONCILIATIONp.44

(a) Knowledge Modules: 16 units (b) Additional Module: Dangerous Goods: Cat 8 (c) On-Job-Training: Baggage Handling: 10 departures & arrivals Narrow & wide body a/c Day & night operations Manual BRS 10 departures Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units Baggage Handling Operations (a) General Airport & Airline Designator Codes Baggage Types / IATA Out of Gauge (OOG) (b) Introduction to Baggage Handling System (BHS) Flows, Processes, & Procedures Automated Sortation Principles BHS Baggage Constraints (Size, Weight, etc.) (c) Introduction to Hold Baggage Screening (HBS) Hold Baggage Screening / Security Levels Physical Pax/Baggage Reconciliation Baggage-related Threat at Baggage Hall (d) Contingency Procedures BHS Breakdown / Manual Sortation Physical Passenger & Bag Reconciliation (e) Communication Procedures Load Control Coordination Loading Supervisor Coordination Passenger & Customer Service Coordination Communication to Customer Airlines

BAGGAGE HANDLING / RECONCILIATIONp.45

Communication to Authorities Airport Operator (f) Baggage Tagging First, Business & Short/Long Connection Bags Early Bags Rush bags Manual Baggage Coding Lost Bags & Tracking Procedures (g) Baggage Messaging (h) Delivery of Baggage to Passenger (i) Health & Safety Precautions in Baggage Hall Driving Rules Inside Baggage Hall Cart Connection / Disconnection Cart Parking & Loading Handling Baggage & OOG ULD Handling & Loading (j) Supervision of Baggage Hall Operations Duties & Responsibilities Management of BHS Space & Priorities Workload Management Performance Monitoring Decision Making (k) Adverse Weather Implications High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation & baggage protection Thunderstorm / Lighting Baggage Pilferage (a) General Awareness (b) Prevention (c) Case Studies Baggage Reconciliation System (BRS) (a) Baggage Reconciliation Process (BRS)

BAGGAGE HANDLING / RECONCILIATIONp.46

Automated System Manual Process (Bingo) (b) Exercises Using Manual Processing (Bingo) 4. BHS Tour (a) Walkthrough of Baggage Handling Hall Introduction to All Areas & Systems Observation of All Processes 5.

Emergency Procedures (a) Response & Actions Security Alert / Bomb Threat Baggage Hall Evacuation Baggage Hall Fire Dangerous Goods Spillage & Damages Emergency Communication & Coordination with Airport Operator

PASSENGER HANDLINGp.47

S I (a) Knowledge Modules 64 units (b) System Specific Training by customer airline/system provider (c) Additional Module: Dangerous Goods: Cat 9 (d) On-Job-Training: Check-in: 40 flights Wide & narrow body aircraft Departure/Gate:

40 flights Arrival: 40 flights Connection: 20 flights CRS/Sales: 5 days (where foreseen) Min: 70% per exam OJT Assessment: Check-in/Boarding: 4 flights CRS/Sales: ½ day 36 months Up to 50% reduced units Knowledge Modules S I Departure Logistics (a) Departure Processes & Flows (b) Preparation of Resources & Equipment Pre-flight Preparation Check-in Desk Setup Queue Management (c) Advance Passenger Information (API) & Passenger Name Record (PNR) (d) Types of Passports & VISAs (e) Fraudulent Documents (f) Passenger Check-in & Processing General Policies & Procedures Required Documents Passenger Information Vetting Watch List Passenger Assessment & Acceptance Cabin Seating/Zone

PASSENGER HANDLINGp.48

Knowledge Modules S I Supernumerary Crew Jump Seat Occupancy Carry-on Bags Live Animals (Pets in Cabin) Non-revenue Passenger Handling Special Service Request (SSR) Passenger Direction & Information Prohibited & Security Items Check-in/Flight Closure (Final figures) Departure Paperwork & Coordination Load Control Aspects & Communication Collection of Fees (g) Baggage Check-in & Processing IATA Baggage Descriptions/Definitions Weight Restrictions Excess Weight Non-standard Loads (Out of Gauge/OOG, Musical Equipment, Sporting Equipment, Medical Equipment, etc.) Restrictive Baggage Baggage Drop-off Liquid (Zam-Zam) Baggage Live Animals (Cargo Compartment) Baggage Tagging Permanent Tags & Locator Devices Rush Baggage In-bond Baggage Early & Standby Baggage Connecting / Transfer & Transit Baggage Interline Baggage Customs & Regulatory Requirements (h) Check-in Contingency Procedures

PASSENGER HANDLINGp.49

Knowledge Modules S I DCS Failure/Manual Check-in Online/Mobile Check-in Seat plan/Check-in Sheet Passenger Manifest Coordination with Other Units (i) Irregular Operations Denied Boarding Elevated Security Level/Threat Flight Delays (Technical, Weather, Other) Flight Cancellations Flight Diversions (j) Passenger Boarding Gate Preparation Gate Management & Security Passenger ID Check Use of PBB Vs Steps Critical Actions/Timeframes Missing Passengers Procedure Aircraft/Gate Changes Coordination with Dispatcher Gate-tagged & Checked-in Items Delivery at Aircraft (DAA) - Provisions for Connecting Passengers No-shows Total On-board/Boarding Closure (k) Public Announcements Principles & Policies General Announcements and at Gate (l) Post Flight Requirements Messages Government Vetting Documentation & Filing

PASSENGER HANDLINGp.50

Knowledge Modules S I Reports Inventory Management & Secure Disposal (m) Case Studies (Special Cases & Incidents) Arrival Logistics (a) Arrival Processes & Flows Pre-arrival Preparations Disembarkation Procedures (PBB/Steps) Security Requirements Immigration & Customs Requirements Arrival Paperwork & Coordination (b) Transfer/Connecting, & Transit Passengers Gate Check-in & Transfer Boarding of Transit & Connecting Passengers Missed Connections Missing Transfer Passengers Communication / Coordination for Transit and Connecting Baggage (c) Case Studies (Transfer/Transit Passengers) Aircraft Cabin Doors Provisional Provisional (a) Overview of Aircraft Door Types (b) Procedure & Safety Precautions (d) Opening/Closing Aircraft Cabin Doors from Outside (e) Practice on Actual Aircraft Doors 4.

Baggage Irregularities (a) Baggage Claims & Settlement Introduction to Baggage Handling System (BHS) Damaged Baggage Delayed Baggage Missing Baggage Lost & Found / Baggage Tracing Pilfered Baggage Baggage Storage

PASSENGER HANDLINGp.51

Knowledge Modules S I Airline Liability (Montreal Warsaw Conventions & Tariffs) Claim Settlement Insurance Responsibility Fraudulent /Duplicate Reporting Report / File Processing (b) Tour of Airport BHS area 6.

Special Passenger Procedures (a) Special Passenger Categories Applicable Codes Regulatory Requirements Inadmissible Passengers Deportees Passengers with Firearms / Enforcement Officers / Sky Marshal Passenger Under Influence of Psychoactive Substances Disruptive Passengers (b) Special Passenger Processes Meet & Assist (MAAS) Unaccompanied Minor (UM) Infants Expectant Mothers Departure/Check-in Processing & Coordination Arrival Processing & Coordination Transfer Processing & Coordination (c) Passengers with Disabilities Disabled Passengers Regulatory Framework Types of Disabilities & Codes Medical & Non-medical Cases Medical Clearance Requirement Medical Devices & Equipment – General (Landside / Airside)

PASSENGER HANDLINGp.52

Knowledge Modules S I Airport Accessibility & Seating - General Physical, Sensory, Hidden Learning Disabilities Mental Health Issues Cognitive Impairments Passengers with Reduce Mobility (PRM) & Lifting Kinetics Mobility Aids & Wheelchairs (WCH) with Non- spillable, Spillable and Lithium Batteries Personal Oxygen Cylinders Impaired Hearing or Deaf Blind or Partially Sighted Deafblind Impaired Speech Passengers Requiring Escort / Attendance & Role of Escort Assistants Passengers Travelling with Service Animal & Role and Needs of Service Animal Allergies Passengers of Size (d) Case Studies 7.

Airline / System Specific Training [Over & above the total minimum required units] (a) Common Use Terminal Equipment (CUTE) (b) Departure Control System (DCS) Customer Airlines DCS Local DCS (were available) (c) Computer Reservation System (CRS) Specific to Customer Airlines 8.

Customer Service (a) Customer Service principles Greetings & Salutations Customer Expectations First Impressions (b) Communication Skills

PASSENGER HANDLINGp.53

Knowledge Modules S I Positive Behavior & Attitude Body Language Listening Techniques & Open Questioning Assertive / Aggressive Behavior Quick Wins Acknowledgement & Apologies Personal Service & Empathy (c) Unruly passengers Warning & Danger Signs Human Brain & Psychology (d) Conflict Resolution Defusing Situations Support, Intervention & Assistance Reporting & Follow up (e) Customer Complaints Processing & Reporting Follow up (f) Sales Best Practices (g) Case Studies (Examples / Videos) 9.

Emergency Procedures (a) Response & Actions Coordination with Airport Operator & Airlines Telecommunications/IT Failure Terminal Evacuation Passengers/Flight Quarantine Epidemic/Pandemic Passenger Reception Area Terminal Area Isolation Emergency Information Center (b) Emergency Case Studies

CARGO / WAREHOUSE HANDLINGp.54

(a) Knowledge Modules: 32 units (b) Additional Module: Dangerous Goods: Cat 6 (c) On-Job-Training: Cargo Administration: 20 flights Cargo Warehouse: 20 flights • Narrow & wide body a/c • Day & night operations Min: 70% per exam OJT Assessment:

2 import flights 2 export flights 36 months, up to 50% reduced units Cargo Processes & Administration (a) Terminology & Abbreviations (b) Customs Regulations Import & Export Documentation Customs Procedures (c) Cargo Screening Local & International Security Requirements (d) Cargo Import Procedures Acceptance / Delivery of Shipments (with or without FFM) Damages & Irregularities Transfer Cargo Cargo Messaging Processing Changes & Invoicing (e) Import Document Handling Document Flows & Processes Delivery/Pickup Messages Data Input Amendments Invoicing & Delivery

CARGO / WAREHOUSE HANDLINGp.55

(f) Cargo Export Procedures Export Cargo Acceptance Air Waybills Handling Acceptance of Mail Shipments Damages & Irregularities Freight Booked List (FBL) Messaging Manifest & Pre-manifest Functions ULD Handling (g) Export Document Handling Document Flows & Processes Messages Data Input Manifests & Pre-manifests Issuance of ADR (UN treaty on Transnational transport of Hazardous Material) NOTOC Preparation of Flight Folder (h) Air waybill Completion & Processing Contract of Carriage Distribution Numbering & Check Digit Not Negotiable Term Tact Tariff Reference Cargo Handling Warehouse (a) Export Build-up Flows & Physical Handling Processes Aircraft Categories & Types ULD Contour Special Cargo DG Loading Requirements Tie-down (Strapping)

CARGO / WAREHOUSE HANDLINGp.56

Special Loads Floor Load Capacity (b) Import Break-down Flows & Physical Handling Processes Preparation for Flight Cargo Manifest Documentation Messages Special Handling Codes Transfer Shipments Irregularities Cargo Locating ULD Verification & Storage Post Breakdown Procedures Import Delivery (c) Valuable Shipment Handling Definitions Policies Acceptance & Delivery Secure Storage Import & Export Handling Escorting Irregularities Standard Operating Procedures (d) Live Animals Handling Animal Behavior Container Requirements Air Waybill CITES (Convention on International Trade in Endangered Species) Health Certificate Acceptance Procedure Marking & Labeling Handling Procedures

CARGO / WAREHOUSE HANDLINGp.57

(e) Perishables Handling Definition / List Responsibilities Cool Chain Process Basic Requirements Documentation Labeling Handling Procedures (f) Temperature Control Regulations Standard Operating Procedures Pharmaceuticals (g) Human Remains (h) Slave Pallets Pre-use Checks Standard Operating Procedures Loading / Offloading Weights (Lade/Un-laden) Health & Safety Requirements Stacking / De-stacking from Pallet Stack (i) Cargo Warehouse Familiarization Complete Tour of Facilities Emergency Procedures (a) Response & Actions Fire Wardens Responsibilities Cargo Warehouse Fire Dangerous Goods Accidents Cargo / Warehouse Terminal Evacuation Plan Coordination & Promulgation of Information Effects on the Airside (b) Emergency Case Studies

PASSENGER BOARDING BRIDGE (PBB)p.58

(a) Knowledge Modules: 16 units (b) On-Job-Training: PBB Operation: 40 arrivals & 40 departures Docking & Undocking Narrow & wide body a/c Day & night operations Min: 70% per exam OJT Assessment: 3 flights 36 months, up to 50% reduced units PBBs & Procedures (a) Types of PBBs Fixed Tunnel Telescopic Tunnels Dual Boarding Bridge Rotunda PBB Cabin & Canopy Interdependency with GSE (GPU/PCA, etc.) attached to PBB (b) Standard Procedures Aircraft Recognition PBB Stand Area Layout Pre-arrival Positioning Pre-movement Actions A/c door Knocking Procedure & Signals Passenger Guidance & Surveillance Unattended Docked Aircraft & Overnight Procedure Aircraft Fueling with Pax On Board Procedure Post-departure Parking Special Wind Deployment & Retraction Procedure Night Operation & Lighting Reporting of Accidents/Incidents

PASSENGER BOARDING BRIDGE (PBB)p.59

(c) Adverse Weather Operations Wet & Dry Tarmac Operations & Turning Low Visibility Procedures (Sandstorm, Fog, etc.) Operation & Troubleshooting (a) Original Equipment Manufacturer (OEM) Operating Manual PBB Operational Controls - Console Operational Limitations Safety Features & Engagement Floor Auto Leveling System Aircraft Docking Retraction from Aircraft (b) PBB Special Procedures PBB Out of Limits Procedure PBB Technical Troubleshooting (c) Practical Training Emergency Procedures (a) Response & Actions PBB Collision with Aircraft or GSE PBB Fire (Inside or on GSE attached) Fire on the Ramp Aircraft Emergency Slide Deployment Aircraft Fire & Evacuation Terminal Evacuation Passengers / Flight Quarantine Epidemic / Pandemic (b) Emergency Case Studies Operating Occurrences (incidents accidents)

AIRSIDE DRIVINGp.60

(a) Knowledge Modules: 12 units + Basic Telecom (where applicable) (b) On-Job-Training: Airside Driving: 3 units of complete airside driving tour (all areas & stands) Min: 70% per exam OJT Assessment: • Airside Driving Test by GSP • Airside Driving Test by Airport Operator 36 months, up to 50% reduced units (Unless otherwise defined by the Airport Operator) Airside Environment (a) Layout of Aerodrome & Apron Stands Location and Numbering of Apron Stands (b) Airside Signs & Markings Airside Signs & Markings – General Aircraft Stand Envelope/ERA & Markings Apron Service Roads Apron Taxiways & Crossing Taxiways & Crossing Runways & Runway Crossing GSE Preferred Airside Routes / Service Roads (c) Light Signals to Vehicles (d) Runway/Taxiway Incursion Avoidance (e) Practical Airside Familiarization (Local Airside Familiarization / Stand Numbering) Rules & Regulations (a) Fitness to Drive – KSA Regulations Influence of Drugs, Illnesses, & Psychoactive Substances (b) Responsibilities of Operator Pre-use Mandatory Inspection Use of Personal Protective Equipment (PPE)

AIRSIDE DRIVINGp.61

Smoking Restrictions F.O.D Prevention Night Driving Adverse Weather Conditions Communication & Reporting (c) Vehicles Serviceability Introduction to Maintenance Principles Company Insignia Display Airside Vehicle Permit Requirements Daily Inspection of Vehicle Technical Fault Reporting & Actions (d) Local Airport Rules & Regulations Obstruction Lights / Beacons Airside Speed Limits Right of Way Safe Distances from Moving Aircraft Safe Clearances from Parked Aircraft Prohibited Areas Designated Parking Vehicle Reversing Vehicle Towing Restrictions (e) Dissemination of Information to Drivers (f) Low Visibility Procedures (LVP) (g) Hand Signals to Vehicles - General (h) Spill Procedure (fuel, hydraulics, oil) Airside Safety & Driving Hazards (a) Hazard Identification Airport Dangerous Zones Aircraft Refueling / Fuel Safety Zone Jet Blast Precautions Engine Suction/Ingestion Propellers Aircraft Beacons Fuel Pits

AIRSIDE DRIVINGp.62

Pedestrian Walkways Works in Progress Ramp Congestion/Aircraft Servicing (b) Case Studies Incidents & Accidents (c) Practical Training 4. Basic Telecom (provisional) (a) ATC Terminology (b) Failure of Radio Telecommunication (c) Examples

TURNAROUND COORDINATION / RAMP SUP.p.63

(a) Knowledge Modules: 16 units (b) Additional Modules: Tr. Component 7: Modules All Tr. Component 8: Modules All Tr. Component 9: Modules 2 & 9 Tr. Component 10: Modules All Tr. Component 12: Modules 1-3 & 6 Tr. Component 15:

Modules All Dangerous Goods: Cat 10 (c) On-Job-Training: Aircraft Turnarounds: 50 turnarounds • Narrow & wide body a/c • Day & night operations Min: 70% per exam OJT Assessment: Arrival: 3 flights Departure: 3 flights 36 months, up to 50% reduced units GSE Operations - General (a) General Apron Stand Profile / Equipment Restricted Area (ERA) Aircraft Turnaround Environment Challenges (Overview of GSE) Pre-operational / Servicing Checks Aircraft Areas Inclined to Damages Aircraft Connection Points - General GSE Aircraft Approach Procedure & Removal Connection & Disconnection with Aircraft Aircraft Ground Time Requirements (Min/Max) (b) Safety & Operational Fundamentals of GSE Ground Power Unit (GPU) Air Condition Unit (ACU) Air Starter Unit (ASU)

TURNAROUND COORDINATION / RAMP SUP.p.64

Potable Water Unit Waste Water Unit Conveyor/Belt Loader Cargo / ULD Loader Pushback Tractor (Tow-bar & Towbarless) Passenger & Crew Bus Hight Loader (Catering Truck) Passenger Steps PRM Vehicle Passenger Boarding Bridge Fuel Dispenser Fuel Bowser De-Anti/Icing Equipment Transporter Ramp Services (a) Aircraft Arrival Roles & Responsibilities on Arrival ETA & Preparation of Resources (Stand & Gate) Visual Guidance Docking System Basics Marshalling Requirements Pre-arrival Actions / Securing ERA Aircraft Arrival Actions (Aircraft Beacons, Chocking, Coning, Cockpit Communication) Positioning of GSE (Safety Precautions & Sequence of Activities) GSE Connections Passenger Disembarkation & Supervision Securing Passenger Flows & Routes (b) Aircraft Departure Roles & Responsibilities on Departure General Safety Precautions Passenger Embarkation & Supervision Pre-departure Actions GSE Disconnections

TURNAROUND COORDINATION / RAMP SUP.p.65

Service Roads Closure (where appropriate) Engine Air Starting Taxi-through Apron Procedure Power-back Procedure (theory) Taxi-out Departure Post-Departure Actions (c) Aircraft Pushback Pushback Roles & Responsibilities Airport Stand Manual (Rules & Requirements) Coordination Principles Pre-pushback Actions Steering Bypass System for Aircraft (Aircraft Specifics) Conventional Pushback Tractor Procedure (Tow-bar connection/disconnection) Tow-baseless Tractor Pushback Procedure Main Gear Tractor Pushback Procedure (d) Adverse Weather Operations & Supervision Expected Delays & Reprioritization of Activities Slippery / Contaminated Apron Conditions Thunderstorms / Lightning implications & Precautions High Wind Conditions & Activity Table Low Visibility Procedures Implementation Sandstorms Implications & Precautions Intense Heat Implications & Precautions Aircraft Towing / Stand Repositioning (a) Towing Basics Towing Roles & Responsibilities Pre-towing Actions Communication with ATC / Follow-me Coordination for Stand Repositioning Towing Procedure (Speed, Communication) Movement in/out of Hangar Flight Deck Brake Riding

TURNAROUND COORDINATION / RAMP SUP.p.66

Post-towing Actions (b) Examples Based on Airport Layout 4. Special & Emergency Procedures (a) Special Procedures Servicing High Risk Flights Medical Emergency on Arrival Aircraft Hot Brakes on Arrival Reporting GSE Damages to Aircraft Aircraft Oil or Hydraulic Leaks Vehicle Oil or Hydraulic Leaks (b) Emergency Procedures Large Fuel Spill / Fuel Shut Off Valve Fire GSE on the Ramp Aircraft Evacuation on the Ramp Servicing Aircraft Under Threat (Bomb Threat, Illegal Aircraft Seizure) Actions During Aircraft Local Standby Actions During Aircraft Full Emergency Actions During Gate / Terminal Fire Actions During Terminal Evacuation on the Ramp Accident with Dangerous Goods (c) Case Studies Special & Emergency Cases

| Pushback Tractor |p.67

(a) Knowledge Module: 16 units (b) Additional Modules: Tr. Component 7: All Modules Tr. Component 8: All Modules Tr. Component 15: All Modules (c) On-Job-Training: (i) A/c Push-back: 50 flights per type of pushback tractor • Narrow & wide body a/c • Day & night operation (ii) A/c Towing:

10 flights per type of tractor used at (i) above • Narrow & wide body a/c • Day & night operation Min: 70% per exam Pushback OJT Assessment: 3 flights Towing OJT Assessment: 2 flights 36 months, up to 50% reduced units No Knowledge Submodule Push-back Tractor Operations (a) Pushback Tug Types Main Characteristics (Towbar, Towbarless, Main Gear) Key Operating Differences Between Tractors (Towbar, Towbarless, Main Gear) (b) Tow-bars Layout & Types of Tow-bar Heads Shear-pin & Shear-pin Failure Tow-bar Inspection Bypass-pin Location, Operation, & Switches Tow-bar Storage Personal Protection in Handling Tow-bars (c) Original Equipment Manufacturer (OEM) Operating Instructions

| Pushback Tractor |p.68

No Knowledge Submodule Controls & Operation Pre-use & Post-use Inspections Limitations Preemptive Steering Tug Capability Chart Troubleshooting (d) Equipment Practical Training (e) Pushback Operating Procedures Responsibilities of Involved Job Functions Coordination with Ground Staff (Mechanic, Headset, Turnaround Coordinator) Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Tow-bar Connection Disconnection Sequence with Aircraft/Tractor Engagement / Disengagement of Cradle (Towbarless) Day & Night Operations Wide & Narrow Body Aircraft Specifics ATC Terminology / Phraseology Aircraft Engine Numbering Radio Test & Transmission Technique (where applicable) Radio Failure & ATC Light Signals (f) Case Studies of Pushback & Towing Occurrences (g) Wingman/Wing-walker Task Specifics Responsibilities Proper Positioning Hand Signals (h) Weather Implications Wet & Dry Tarmac Operations & Turning Low Visibility Pushback & Towing (i) Towing Operating Procedure

| Pushback Tractor |p.69

No Knowledge Submodule Coordination with Cockpit Crew/Engineer Instructions & Phraseology Follow-me Guidance (j) Aerodrome Specifics Aircraft Stand Size / Categories Aircraft Wingtip Clearances Taxiway Holding Points Aircraft Stand Pushback Lines GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (k) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participation in a declared Full Emergency (Coordination, Rendezvous Point/RVP) Disabled Aircraft Removal Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp

| High Loader |p.70

Note: High-Loaders include “Scissor-lifts” and “Man-lifts” (a) Knowledge Module: 16 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: High-Loader Operation: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodules High Loader Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Emergency Descent Troubleshooting (b) Equipment Practical Training (c) Aircraft Cargo Doors Operation Aircraft Cargo Door Types (Hold/Bulk) Cargo Hold Door Controls Operation of Cargo Hold Doors Opening & Closing Bulk Cargo Doors Cargo Compartment Safety Nets Safety Precautions Malfunctions & Reporting Aircraft Type Specifics (d) Practice on Actual Cargo Doors (e) Aircraft Docking Procedure

| High Loader |p.71

No Knowledge Submodules Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Day & Night Operations Wide & Narrow Body Aircraft Specifics Securing Equipment (f) Loading & Unloading Procedure (g) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (h) Adverse Weather Implications High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation Thunderstorm / Lighting (i) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participating in a declared Full Emergency (Coordination, Rendezvous Point/RVP) Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp Aircraft Cabin Doors (Provisional) (a) Passenger Aircraft Door Operation Overview of Aircraft Door Types Procedure & Safety Precautions Opening/Closing Aircraft Cabin Doors from Outside (b) Practice on Actual Cabin Doors

| Cargo Loader |p.72

(a) Knowledge Module: 16 units (b) Additional Modules: Tr. Component 9: Modules 5 & 6 Tr. Component 10: Modules 1-3 Tr. Component 15: All Modules Dangerous Goods: Cat 8 (c) On-Job-Training: Cargo Loading:

30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment: 3 flights 36 months, up to 50% reduced units No Knowledge Submodule Cargo Loader Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Securing Load Troubleshooting (b) Equipment Practical Training (c) Aircraft Docking Procedure Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Day & Night Operations Wide & Narrow Body Aircraft Specifics Securing Equipment (d) Cargo Loading & Unloading Procedure (e) Aerodrome Specifics

| Cargo Loader |p.73

No Knowledge Submodule GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (f) Adverse Weather Implications High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation Thunderstorm / Lighting (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participating in a declared Full Emergency (Rendezvous Point/RVP) Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp

| ULD Transporter |p.74

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 9: Module 5 Tr. Component 15: All Modules Dangerous Goods: Cat 8 (c) On-Job-Training: ULD Transporter Operation: 10 flights Min: 70% per exam OJT Assessment:

2 flights 36 months, up to 50% reduced units No Knowledge Submodule ULD Transporter Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Limitations Load Locking Mechanism / Securing Load Troubleshooting (b) Equipment Practical Training (c) Docking Procedure with Cargo Loader Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Day & Night Operations Wide & Narrow Body Aircraft Specifics (d) Cargo Loading & Unloading Procedure Loading of different types of ULD / Pallets (e) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (f) Adverse Weather Implications

| ULD Transporter |p.75

No Knowledge Submodule High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation Thunderstorm / Lighting (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participation in a declared Full Emergency (Coordination, Rendezvous Point-RVP) Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp

| Passenger / Crew Bus |p.76

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Pax Bus Operations: 20 flights Min: 70% per exam OJT Assessment: 3 flights 36 months, up to 50% reduced units No Knowledge Submodule Passenger / Crew Bus Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Limitations (Capacity, Weight, Turning Radius) Loading Passengers with Reduced Mobility Emergency / Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) Pax Boarding/Disembarking Procedure Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Stand Vehicle Breaking Reversing Requirements/Safety Features Safeguarding Passenger Routes Passengers Airside Supervision Security Concerns Checks after Disembarkation of Passengers Day & Night Operations

| Passenger / Crew Bus |p.77

No Knowledge Submodule Wide & Narrow Body Aircraft Specifics (d) Aerodrome Specifics Local Arrival Bus Gates Numbering Local Departure Bus Gates Numbering GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fog, etc.) High Wind Operations & Precautions Precipitation Thunderstorm / Lightning (f) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participating in a declared Full Emergency (Coordination, Rendezvous Point/RVP) Passenger Reception Area (PRA) Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp Actions during Contagious Diseases / Pandemic

| Passenger Steps |p.78

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Steps Operations: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months up to 50% reduced units No Knowledge Submodule Passenger (Pax) Steps Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Types of Steps (Motorized, non-Motorized) Dimensions & Clearances Controls & Operation Pre-use & Post-use Inspections Limitations (Capacity, Weight, Strong Winds) Stability Features Passengers with Reduced Mobility Emergency / Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) Pax Boarding/Disembarking Procedure Positioning to / Removing from Aircraft Stand Extending & Lowering Height Chocking & Stabilization Pre-use Safety Checks Surface Contamination Hand Signals / Marshaling Guidance for Vehicles Safeguarding Passenger Routes

| Passenger Steps |p.79

No Knowledge Submodule Passengers Airside Supervision Security Concerns Day & Night Operations/Illumination Wide & Narrow Body Aircraft Specifics (d) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (f) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participating in a declared Full Emergency (Coordination, Rendezvous Point/RVP) Aircraft Evacuation on the Ramp

| Conveyor Belt |p.80

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules Dangerous Goods: Cat 8 (c) On-Job-Training: Conveyor Belt Operation: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodule Conveyor Belt Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Types of Steps (Motorized, non-Motorized) Dimensions & Clearances Controls & Operation Pre-use & Post-use Inspections Limitations (Capacity, Weight, Strong Winds) Stability Features Use of Safety Rails Emergency / Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) Aircraft Cargo Doors Operation Aircraft Cargo Door Types (Hold/Bulk) Cargo Hold Door Controls Operation of Cargo Hold Doors Opening & Closing Bulk Cargo Doors Cargo Compartment Safety Nets Safety Precautions Malfunctions & Reporting

| Conveyor Belt |p.81

No Knowledge Submodule (d) Loading & Loading Procedure Positioning to / Removing from Chocking & Stabilization Pre-use Safety Checks Surface Contamination Hand Signals / Marshaling Guidance for Vehicles Day & Night Operations/Illumination Wide & Narrow Body Aircraft Specifics (e) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (f) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp

| Catering Vehicle |p.82

(a) Knowledge Module: 16 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Catering Operations: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodules In-Flight Catering Facility & Transportation (a) Catering Facility Familiarization Walkthrough of the Main Areas (b) Catering Transportation Safety & Sanitization in Transportation Security Procedures in the Transportation of Catering Trolleys Catering Vehicle Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Loading Bridge Extension /Safety Rails Proximity Sensors Emergency Descent Troubleshooting (b) Equipment Practical Training (c) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (d) Aircraft Docking Procedure

| Catering Vehicle |p.83

No Knowledge Submodules Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Securing Equipment Day & Night Operations Wide & Narrow Body Aircraft Specifics (e) Catering Loading & Unloading Procedure Catering Carts & Boxes Security Seals Check (f) Aircraft Galleys Coordination with Cabin Crew Types of Galleys (Wide & Narrow Body Aircraft) Types of Food Storage Trolleys Safety Features Galley Time Management Loading Catering Trolleys to Aircraft Unloading & Segregating Returned Trolleys from Aircraft (g) Adverse Weather Implications Strong Wind Conditions & Operability Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation Thunderstorm / Lightning (h) Emergency Procedures Catering Vehicle Fire Aircraft External Fire Aircraft Galley Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp

| Catering Vehicle |p.84

No Knowledge Submodules Pandemic / Epidemic Aircraft Cabin Doors (Provisional) (a) Passenger Aircraft Door Operation Overview of Aircraft Door Types Procedure & Safety Precautions Opening / Closing Aircraft Cabin Doors from Outside (b) Practice on Actual Aircraft Doors

| Waste / Water Unit |p.85

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: • Potable Water Unit: • Waste Water Unit: 20 flights 20 flights Narrow & wide body a/c Day & night operation Min: 70% per exam OJT Assessment:

Potable Water Unit 3 flights Waste Water Unit 3 flights 36 months, up to 50% reduced units No Knowledge Submodule Waste & Water Units Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls, Operation, & Gauges Pre-use & Post-use Inspections Limitations Emergency / Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) IATA Regulations for Safety & Hygiene Operation of Potable & Waste Water Units (d) Potable & Waste Water Operations Aircraft Service Panels & Operation Wide & Narrow Body Aircraft Specifics Connection / Disconnection Water Replenishment Testing & Sterilization Waste Disposal Response to Leaks

| Waste / Water Unit |p.86

No Knowledge Submodule Positioning to / Removing from Chocking & Stabilization Pre-use Safety Checks Hand Signals / Marshaling Guidance for Vehicles Day & Night Operations/Illumination (e) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (f) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp

| Baggage Tractor |p.87

(a) Knowledge Module: 6 units (b) Additional Modules: Tr. Component 15: All Modules Dangerous Goods: Cat 8 (c) On-Job-Training: Baggage Tractor: 20 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

2 flights 36 months, up to 50% reduced units No Knowledge Submodule Baggage Tractor Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Towing Limitations Troubleshooting (b) Equipment Practical Training (c) Docking Procedure with Cargo Loader Types of Dollies & Carts Loading / Unloading of Different types of ULD / Pallets Load Locking Mechanism / Securing Load Stationary Racks Operation Maneuvering Around Aircraft & Positioning Rules & Speed Limits on Towing Hand Signals / Marshaling Guidance for Vehicles Day & Night Operations Wide & Narrow Body Aircraft Specifics Pre-use Safety Checks Cart / Dollies Brakes (Secure Position)

| Baggage Tractor |p.88

No Knowledge Submodule FOD Prevention (d) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications High Wind Operation & Precautions Low Visibility Operations (Sandstorm, Fog, etc.) Precipitation Thunderstorm / Lighting (f) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participation in a declared Full Emergency (Coordination, Rendezvous Point/RVP) Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp

| Air Starter Unit (ASU) |p.89

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Air Starter Unit Operation: 20 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodule Air Starter Unit (ASU) Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Motorized & Non-motorized ASU Types Aircraft Compatibility Pre-use & Post-use Inspections Limitations Emergency / Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) Engine Air Start Operations Aircraft Service Panels & Operation Wide & Narrow Body Aircraft Specifics Impact of Aircraft Orientation Towards Winds Pre-use Safety Checks Connection / Disconnection Engine Start-up Procedure Positioning to / Removing from Chocking & Stabilization Hand Signals / Marshaling Guidance for Vehicles

| Air Starter Unit (ASU) |p.90

No Knowledge Submodule Day & Night Operations (d) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (f) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp

| Ground Power Unit (GPU) |p.91

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Ground Power Unit: 20 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodule Ground Power Unit (GPU) Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Motorized & Non-motorized GPU Types Aircraft Compatibility Pre-use & Post-use Inspections Limitations Emergency / Stop Push Buttons Faults & Tripping / Harmonics Troubleshooting (b) Equipment Practical Training (c) Ground Power Unit Operations Aircraft Service Panels & Operation Wide & Narrow Body Aircraft Requirements Pre-use Safety Checks Positioning to / Removing from Chocking & Stabilization Connection / Disconnection Operation During Aircraft Fueling Hand Signals / Marshaling Guidance for Vehicles

| Ground Power Unit (GPU) |p.92

No Knowledge Submodule Day & Night Operations (d) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (f) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp

| Air Condition Unit (ACU) |p.93

(a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Air Condition Unit: 20 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodule Air Condition Unit (ACU) Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Motorized & Non-motorized ACU Types Aircraft Compatibility Pre-use & Post-use Inspections Limitations Emergency/Stop Push Buttons Troubleshooting (b) Equipment Practical Training (c) Air Condition Unit Operations Aircraft Service Panels & Operation Wide & Narrow Body Aircraft Requirements Pre-use Safety Checks Positioning to / Removing from Chocking & Stabilization Connection / Disconnection Operation During Aircraft Fueling Hand Signals / Marshaling Guidance for Vehicles Day & Night Operations

| Air Condition Unit (ACU) |p.94

No Knowledge Submodule (d) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (e) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (f) Emergency Procedures Accidental Pressurization (doors closed) Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation on the Ramp

| PRM Vehicle |p.95

A. Component Profile (a) Knowledge Module: 8 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: PRM Operations: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units B. Knowledge Submodule PRM Vehicle Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Loading Bridge Extension /Safety Rails Proximity Sensors Emergency Descent Troubleshooting (b) Equipment Practical Training (c) Aircraft Docking Procedure Hand Signals / Marshaling Guidance for Vehicles Pre-use Safety Checks Positioning to / Removing from Aircraft Securing Equipment Day & Night Operations Wide & Narrow Body Aircraft Specifics (d) PRM Loading & Unloading Procedure (e) Aerodrome Specifics GSE-specific Preferred Routes

| PRM Vehicle |p.96

B. Knowledge Submodule GSE-specific Staging Areas & Parking (f) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Participating in a declared Full Emergency (Rendezvous Point/RVP) Aircraft Evacuation Actions During Terminal Evacuation on the Ramp

| De/Anti-Icing Vehicle |p.97

(a) Knowledge Module: 16 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: De/Anti Icing Operation: 30 flights • Narrow & wide body a/c • Day & night operation Min: 70% per exam OJT Assessment:

3 flights 36 months, up to 50% reduced units No Knowledge Submodule De/Anti-Icing Vehicle Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Arm Extension Proximity Sensors Troubleshooting (b) Equipment Practical Training (c) De/Anti-icing Fluid Types Special Fluids & Specifications Holdover Times Liquid Temperature (d) De/Anti-Icing Procedure Aircraft Critical Surfaces Treatment & Spraying Distances.

Wide & Narrow Body Aircraft Specifics Pre-use Safety Checks Positioning to / Removing from Aircraft Hand Signals / Marshaling Guidance for Vehicles

| De/Anti-Icing Vehicle |p.98

No Knowledge Submodule Day & Night Operations Securing Equipment (e) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (f) Adverse Weather Implications Low Visibility Operations Strong Wind Conditions & Operability Precipitation / Sandstorm (g) Emergency Procedures Ground Support Equipment Fire Aircraft Fire Large Fuel Spill / Fuel Shut Off Valve Aircraft Evacuation Actions During Terminal Evacuation on the Ramp

| Forklift |p.99

A. Component Profile (a) Knowledge Module: 6 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Forklift Operation: 3 working days of integrated operations (loading / unloading) Min: 70% per exam OJT Assessment:

3 hours of integrated operations 36 months, up to 50% reduced units B. Knowledge Submodule Forklift Operations (a) Original Equipment Manufacturer (OEM) Operating Instructions Controls & Operation Pre-use & Post-use Inspections Stability & Limitations Emergency Descent Troubleshooting (b) Equipment Practical Training (c) Warehouse Operations Warehouse & Racks Familiarization Hand Signals / Marshaling Guidance for Vehicles Driving Characteristics & Speeds Day & Night Operations (warehouse / ramp) Warehouse Safety Considerations & Rules Securing Equipment (d) Balance & Tipping Balancing Principles Safe Loading & Unloading Practices (e) Adverse Weather Implications

| Forklift |p.100

B. Knowledge Submodule Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (f) Aerodrome Specifics GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (g) Emergency Procedures Ground Support Equipment Fire Facilities Fire

| Fueling Bowser / Hydrant Dispenser |p.101

(a) Knowledge Modules: 48 units (b) Additional Modules: Tr. Component 15: All Modules (c) On-Job-Training: Aircraft Fueling Operations: 30 flights Narrow & wide body a/c Day & night operations Min: 80% per exam OJT Assessment:

3 flights 36 months, no less than 16 units No Knowledge Submodules Fuel Safety (a) Overview of Safety (b) Aerodrome Specifics Local Aircraft Stand Envelope & Markings Emergency Shut-off (Airport EFSO) Example of Airport Stand Plan Aircraft Stand / Pit Numbering Opening of Fuel Pits GSE-specific Preferred Routes GSE-specific Staging Areas & Parking (c) Environmental Conditions & Safety (d) Spill Prevention (e) Classes of Fire (f) Fire Extinguishing Agents & Devices (g) Personal Protective Equipment (PPE) (h) FOD Prevention (i) Reporting Problems (j) Lost Time Incident Form Quality Control Aspects (a) Overview of Quality Control (b) Essential Technical Specifications

| Fueling Bowser / Hydrant Dispenser |p.102

No Knowledge Submodules (c) Factors Affecting Jet Fuel Specifications (d) Supply Reliability, Availability, Contamination Fuel Quality Check & Sampling Procedures Documentation / Records of Inspection Fuel Pit Contamination (e) Jet Fuel Filtration (f) Fuel Grade Confirmation (g) Milipore Testing (h) Differential Pressure (i) Field Tests & Quality Control Activities Hydrant Dispense Fuel Bowser (j) Providing Density of Fuel (k) Unit Conversion (Kilos, Pounds, Litters, Gallons) Fuel Dispenser / Bowser Operations (a) Refuel Sheet Reading (b) Introduction to Aircraft Fueling Types of Fueling Equipment Operating Principles of Refuelers Dispensers IATA Levels of Service (c) Original Equipment Manufacturer (OEM) Operating Instructions Fueling Vehicle Details Fueling System & Instruments Control & Interlock Systems Deadman Control Hoses, Pumps, Nozzles, Couplers, Coupling Sampling Points & Slop Tank Pre-use & Post-use Inspections Raising and Lowering Platform Safety Sensors & Systems

| Fueling Bowser / Hydrant Dispenser |p.103

No Knowledge Submodules Stability & Limitations Troubleshooting Emergency Features (Engine Kill & Fuel Shut-off) Override / Seals Daily & Weekly Checks Flight Information System (d) Equipment Practical Training (e) Fueler Loading Loading Order Access to Fuel Load Terminal Bonding Fuel Loading Procedure & Monitoring Fuel Settling & Sampling Leaving the Fueling Terminal Recording Fuel Meter Quantity (f) Equipment Positioning Procedure Aircraft Type Vs Equipment to be Used Hand Signals / Marshaling Guidance for Vehicles Pre-use Operational Safety Checks Safe Positioning Under Aircraft / Removing from Aircraft Emergency Egress / Clear Exit Securing Equipment Day & Night Operations (g) Adverse Weather Implications Low Visibility Operations (Sandstorm, Fogs, etc.) High Wind Operation & Precautions Precipitation Thunderstorm / Lightning (Electric Storms) Intense Heat 4.

Maintenance & Equipment

| Fueling Bowser / Hydrant Dispenser |p.104

No Knowledge Submodules Testing Aspects (a) Routine Test Frequencies (b) Variance Approval Certificate (c) Soak Testing Procedures (d) Filtration Equipment Routine Maintenance & Checks (e) Hose Inspection & Testing Procedures (f) Pressure Control System & Deadman Control Valves (g) Equipment Calibration Program 5.

Aircraft Fueling Procedures (a) Aircraft Fueling Systems Wide & Narrow Body Aircraft - General Aircraft Fuel Tanks Vents & Monitoring Aircraft Fuel Panels, Gauges & Control Switches (Aircraft Specific) Automatic Fueling Mode (Aircraft Specific) Fueling from Both Wings & Coordination (2 fueling vehicles) (b) Communication with Aircraft Mechanic (c) Aircraft Fueling Procedure (JIG 1) IATA Baseline Pre-Use Check Grounding / Bonding (Connection & Disconnection) Connecting / Disconnecting to Fuel Pit Connecting / Disconnecting to Aircraft Safety Measures Quality Check / Fuel Sampling at 1000 lt. & Post Refueling Fuel Leak Check Monitoring of Gauges & Fueling Process (d) Special Fueling Procedures Fueling with Passengers on Board Fueling with APU in operation

| Fueling Bowser / Hydrant Dispenser |p.105

No Knowledge Submodules Fueling with GPU in operation Fueling with ACU in operation Fueling with one Engine Running Fueling with Inoperative Hydrant EFSO Overwing Refueling Fueling in Hangars 6. Aircraft Defueling Procedures (a) Defueling Safety Precautions & Rules (b) Jet Fuel Request for Defuel Form (c) Communication with Aircraft Mechanic (d) Defueling Operation By Aircraft Pump By Refueler Pump (e) Monitoring Fuel Level in Refueler Tank (f) Determination of Defuel Quantity 7.

Emergency Procedures (a) Response & Actions Ground Support Equipment Fire Aircraft Fire Large Fuel Spill Aircraft Evacuation on the Ramp Actions During Terminal Evacuation on the Ramp Coordination with Airport Operator Fueling of Hijacked Aircraft (b) Emergency Case Studies 8.

Provisional IATA Levels 3 and 4 (For Fueling Companies Applying for IATA Level 3 and Level 4 Services) (a) Level 3: Routine Fueling – Distribution Required & Discrepancy Checking As per IATA Level 3 & JIG-1 App. A11 Items (b) Level 4: Non-Routine Fueling As per IATA Level 4 & JIG-1 App. A11 Items

IN-FLIGHT CATERINGp.106

(a) Knowledge Modules: 12 units (b) On-Job-Training: Catering Operations: 30 flights transferring, loading & unloading Min: 70% per exam OJT Assessment: 2 flights transferring, loading & unloading 36 months, up to 50% reduced units International Food Safety Regulations (a) Word Health Organization In-flight Catering Hygiene & Sanitation Standards (b) HACCP (Hazard Analysis Critical Control Points) General Principles (c) IFSA (International Flight Catering Association) Safety Guidelines for Airline Catering (d) Food Safety Management Systems General Food Preparation Principles Food Storage & Packaging Water & Ice Procedures Dry Ice Procedures Reheating Food (oven, microwave, hot pot) Tray & Trolley Planning Dish Cleaning Procedures (e) Emergency Procedures Catering Facility Fire Catering Facility Evacuation Pandemic/Epidemic In Fight Catering Facility (a) Introduction to all Catering Processes

IN-FLIGHT CATERINGp.107

(b) Security Aspects (c) Comprehensive Walkthrough of Catering Facility

AIRCRAFT CLEANINGp.108

(a) Knowledge Modules: 16 Units (b) On-Job-Training: Interior or Exterior Aircraft Cleaning: 10 flights 5 x Exterior cleaning 5 x Interior cleaning Wide & Narrow Body a/c Night-stop cleaning Min: 70% per exam OJT Assessment:

3 flights 2 x external cleaning 1 x internal cleaning 36 months, no less than 16 units Interior/Cabin Cleaning (a) Personal Protection / PPE (b) Damaged/Faulty On Board Equipment (c) Security Checks (d) Planning & Preparation of Cabin Cleaning Operation (e) Short Vs Long Turnaround Requirements (f) Cabin Areas to be Cleaned (g) Cleaning Equipment & Agents (h) Hazards & Risks (i) Left-behind Items (j) Cabin Cleaning Techniques Detailed Checklists (k) Deep Cleaning Aspects & Techniques (l) Cockpit Cleaning – Special Precautions (m) Reporting of Abnormalities or Damaged Parts (n) Removal of Cleaning Equipment (o) Removal of Waste (p) Storage of Equipment (q) Documentation & Sign Off (r) Night-stop Cleaning Specifics

AIRCRAFT CLEANINGp.109

(s) Case Studies of Incidents (t) Interior Cleaning Practical Training Exterior Aircraft Cleaning (a) Planning & Preparation of Exterior Aircraft Cleaning Operation (b) Cleaning Equipment & Agents (c) Environmental Concerns (d) External Hazards & Risks (e) Aircraft Sensitive Areas & Probes (f) External Areas to be Cleaned (g) Cleaning Equipment & Agents (h) Installing Safety Covers Prior to Cleaning (i) Removing Safety Covers After Cleaning (j) Post-cleaning Inspection by Supervisor (k) Post-cleaning Inspection by Part-66 Aircraft Mechanic (l) Reporting of Abnormalities/Damaged Parts (m) Exterior Aircraft Cleaning Techniques Detailed Checklists (n) Storage of Equipment (o) Documentation & Sign off (p) Case Studies of Accidents/Incidents Attributed to Exterior Aircraft Cleaning (q) Exterior Cleaning Practical Training Emergency Procedures (a) Response & Actions Ground Support Equipment Fire Causing Aircraft Damage Spill Inside Aircraft (Chemicals) Large Outside Spill (Chemicals, Aircraft Fluids) Coordination with Airport Operator / Customer Airline 4.

Aircraft Cabin Doors (Provisional) (a) Passenger Aircraft Door Operation Overview of Aircraft Door Types

AIRCRAFT CLEANINGp.110

Procedure & Safety Precautions Opening / Closing Aircraft Cabin Doors from Outside (b) Practice on Actual Aircraft Doors